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Latest Alertcom News

Global Business Award Logo with the text 'Global Business Excellence Awards, Winner 2018, Outstanding Innovation'

Visit us at IOSH 19 16th-17th September 2019

Alertcom are proud to sponsor IOSH 2019, the global conference for safety and health professionals.

Held at the International Convention Centre (ICC) in the centre of Birmingham, from September 16-17, IOSH 2019 brings together professionals from across the world and across sectors, all with a shared passion for protecting working people.

Visit us on Stand 12 and talk to our experts about how we can help you protect your lone workers and make them feel more secure in their everyday roles. We look forward to meeting you.

To book your pass for IOSH 2019 visit

Global Business Award Logo with the text 'Global Business Excellence Awards, Winner 2018, Outstanding Innovation'

Come and see us at PfH Live 25th-28th June 2019

We are exhibiting at PfH live, Manchester Central. Come and have a chat with Elaine and Chris on stand P136.

Click here to register.

Global Business Award Logo with the text 'Global Business Excellence Awards, Winner 2018, Outstanding Innovation'

Procurement for Housing launch Lone Worker Protection Services Framework

The implementation of lone worker protection services by public sector organisations is growing at an exceptional rate, the UK leads the way from its European counterparts and Berg Insight estimate that over half a million devices will be connected by 2022.

Procurement for Housing launched the inaugural lone worker protection services framework in 2015, enabling all public sector organisations to quickly and easily procure services from a range of suppliers. Direct contract awards can be made to the top ranked supplier or mini competitions can be run between all suppliers.

Following a rigorous tendering exercise, Alertcom were proud to be awarded as top ranked supplier for the second time running following significant annual growth over the course of the previous framework.

Elaine Wood, customer service manager at Alertcom commented;
“We’re delighted to maintain our position as first ranked supplier, it’s been a pleasure working with PfH and their members. We’ve had some fantastic feedback from managers and front line staff who have used devices to summon emergency assistance in distressful situations”.

Global Business Award Logo with the text 'Global Business Excellence Awards, Winner 2018, Outstanding Innovation'

Alertcom show their support for local football team

Alertcom are delighted to confirm their sponsorship of local East Manchester Junior football leagues Signol Athletic FC U15’s providing much needed, all weather training jackets for players.

Signol Athletic FC are a Charter Standard Club and have been making football available to children in the Stockport area since the early 1980's. Their aim is to provide a safe, fair and enjoyable environment in which children of all abilities can play football. Signol provide an excellent standard of coaching from age 3 to Open Age and this is only possible through the time and patience of volunteer coaches! For more information on Signol Athletic FC, please visit their website

Global Business Award Logo with the text 'Global Business Excellence Awards, Winner 2018, Outstanding Innovation'

AVR Group T/A Alertcom Wins Global Business Excellence Award

AVR Group was named winner of the Outstanding Innovation category at the 2018 Global Business Excellence Awards. AVR Group Limited, based in the North West, was recognised for its innovative approach to Lone worker protection provided via its Alertcom® brand. The Global Business Excellence Awards pride themselves on having a large panel of independent expert judges who select winners according to strict criteria for each category and sector; focussing on financial results, innovation, customer, employee, investor and community benefits.

Commenting on AVR Group, the winner in the Outstanding Innovation category, the chairman of the judges said: “From now on lone workers can feel safer wherever they are working thanks to AVR’s Alertcom® device and service that utilises GPS (global positioning system). Alertcom® operates round the clock and gives lone workers reassurance that they can summon assistance quickly in an emergency at the press of a button. Another advantage is that it helps companies comply with legislation. AVR Group has already won several major orders for Alertcom® and sales for the coming year are expected to soar. This is an exceptional product that is certain to be a runaway success.”

Upon receiving the Award, Elaine Wood, Alertcom’s customer service manager commented: “We are delighted to receive this prestigious accolade, Alertcom is firmly established as the solution of choice for organisations looking to provide top level of protection for Lone Workers. We are committed to continual innovation and are working on a number of exciting innovations to further differentiate our service.”

Woman on a street looking at an Alertcom T4 Device overlayed with our Safecheck icon

Alertcom Safecheck proves to be a big success with clients

Safecheck Timer developed by Alertcom allows lone workers to set a countdown timer session at the Incident Management Centre with their GPS device. Since its launch in August 2017, over 50,000 successful Safecheck sessions have been set within one organisation alone.

Unique in the market, Alertcom Safecheck differs from other timer-based solutions available by having the timer function held remotely rather than within the device. It means that regardless of whether the device is taken from the lone worker or it becomes damaged, the Safecheck session remains intact. On expiry of the timer the Incident Management Centre is alerted and escalation procedures can be initiated.

Alertcom Customer Support Manager Elaine Wood said “We’ve seen a significant increase in uptake over the last 12 months. Organisations are realising the added level of protection Safecheck provides for lone workers”

an illustration displaying a network outage

Protecting lone workers during a network outage

Cellular network connectivity forms a critical element of lone worker device functionality - if a device has no network coverage it cannot communicate with the Incident Management Centre thus providing no protection to the lone worker.

Whilst mobile phones can only connect to a single network, lone worker devices can benefit from enhanced geographical coverage when supplied with SIM cards that connect to multiple network.

Recent cases of network outages emphasise the importance of selecting multi-network SIMS in lone worker devices as they will connect to an alternative network during an outage on the primary network ensuring the lone worker continues to be protected.

Basildon Council Logo next to a Lone worker wearing a T4 Lone Worker Device

Employee safety - a top priority for Basildon Borough Council

Employee safety and wellbeing is a top priority for Basildon Borough Council and Health Safety Lead Glynn Gibson, a Chartered Fellow of IOSH. With over 200 workers that are potentially exposed to personal safety risks, Glynn and his team were tasked with identifying and implementing safeguards using dedicated GPS enabled devices.

The chosen provider was to have a proven track record and be certified to BS8484 (The British Standard for the provision of lone worker safety services) and supporting portal that allowed both users and managers to easily make amendments. Following successful trials Basildon selected Alertcom, following in the footsteps of a growing number of organisations implementing safeguards to protect their workers.

A photo of Glynn Gibson with text 'CFIOSH Head of Health & Safety, Basildon Borough Council'

Glynn commented: “Personal safety risks to frontline workers in public services appear to be rising and therefore we wanted to ensure that the review of our systems was ‘fit for purpose’ and easy to manage. Not only did we find the provider to meet our aims, but our choice was also the most cost effective provider.”

Alertcom staff handing over donation to Trafford South Foodbank

Alertcom continue to support local Foodbank

Alertcom make a positive impact to people by delivering economic and social benefits across a range of initiatives. Since 2014, Alertcom have been supporting Trafford South Foodbank by regularly donating packed and tinned foods as well as toiletries.

Foodbank Manager Nicky Kenrick (pictured above, 2nd from left) said, “Trafford South Foodbank are solely reliant on donations from the public. We are so grateful to Alertcom for their regular donations, which are brought directly to our warehouse - always checking what we most need. Without such dedicated support we would not be able to provide the hundreds of emergency food parcels that we give out at our centres. Sadly we have seen an increase in clients needing foodbank help and since April 2018 we have given out over 4,300 parcels. Many thanks Alertcom for your team help.”

Will Barlow, (pictured far right) Alertcom’s product manager commented “We are very proud of the role we play in supporting Trafford South Foodbank’s impact in the community and look forward to working with Nicky and the team for many years to come”.

Graph representing SAR

Specific Absorption Rate (SAR) Do your lone worker devices pass the test?

Specific Absorption Rate (SAR) is a measure of the rate at which energy is absorbed by the human body when exposed to a radio frequency (RF) electromagnetic field.

Most wireless products emit radio waves. Some of that energy is absorbed by the user when placed close to the body. This is the case with all lone worker devices, which are usually wearable.

To help ensure devices operate to safe levels, regulatory agencies have set Specific Absorption Rate (SAR) limits for wireless devices used within 20 cm of the body. All Alertcom devices have been laboratory tested and certified as compliant with EU directives.

Satellite over earth

All you wanted to know about GPS but were afraid to ask...

GPS is a fantastic technological acheivement. Global positioning systems (GPS) are used in nearly every aspect of life in today’s world. However, there are many misconceptions and much confusion surrounding the use of GPS enabled devices. Did you know for instance that armed with a GPS device it would be impossible to distinguish whether you are at the entrance or the very top of the Eiffel tower? GPS has no concept of distance from the ground.

Many lone workers are initially concerned that their movements will be tracked, we cover things like this in our online device training and frequently asked questions in our user guides (the answer by the way is: no they aren’t being tracked).

We feel its important to advise lone workers of the capabilities of GPS. Where GPS signals are weak or non-existent, lone workers can make an informed choice as to their actions , like making use of our pre-activation message feature.

Basildon Council Logo next to a Lone worker wearing a T4 Lone Worker Device

Alertcom awarded Cyber Essentials Plus Accreditation

Launched by the UK government in 2014, The Cyber Essentials Scheme is a world-leading, costeffective assurance mechanism for companies of all sizes to help demonstrate to customers and other stakeholders that the most important cyber security controls have been implemented.

We are delighted to announce that we have been awarded with Cyber Essentials Plus Accreditation. This means that our systems have been independently assessed. Certification is only given to organisations whos systems have passed external vulnerability tests and scans.



The whole implementation process with Alertcom has been simple and straightforward.

- Greenfields Housing Association

Not only did we find the provider to meet our aims, but our choice was also the most cost effective provider.

- Basildon Borough Council

Incidents are thankfully very rare but it gives L&Q and our staff peace of mind to know that we have a reliable device to summon help should it be needed.

- London & Quadrant

I think that’s good for people to see that it’s actually working in real-life situations; it’s not just a box-ticking exercise.

- Genesis Housing